- File a claim: https://www.usps.com/help/claims.htm
Please contact us at firstname.lastname@example.org as soon as possible. We'll do our best to process your request, however cancellation and changes CANNOT be guaranteed.
We currently ship within the United States excluding Alaska and Hawaii. We do not ship internationally at the point.
We ship with USPS priority, all orders are shipped weekly on the following Monday or Tuesday. Shipping will vary depending on your location but should take 1-3 business days. Total turn around time from day of purchase is 5-7 days. "For example: all orders must be placed by 11:59pm on Saturday for them to be processed and shipped the following Monday or Tuesday."
- Tracking - https://www.usps.com/manage/welcome.htm
Yes! Heat Pack can be purchased in the colder months to keep your plants warm and happy! We will not replace or refund plants that are damaged due to cold weather.